The Managed Queue Model
Submit. We Work. Delivered. Repeat.
No hourly billing. No scope creep. No chaos. Just a systematic process that keeps your tech running while you focus on your business.
Submit Your Request
Send us what you need via your preferred channel—email or Slack. Be as detailed or brief as you like.
We Get to Work
Your request enters our managed queue. We prioritize, clarify if needed, and start working immediately.
Receive Your Deliverable
You get the completed work—screenshots, files, live changes, or documentation. Review and approve.
Repeat
Once delivered, submit your next request. The cycle continues as long as you need us.
Request Sizing Guide
We break large projects into actionable "Requests." Here is how we size them:
1-2 Days
- AdminCreate 5 new MS365 users and set up signatures.
- WebUpdate pricing page text and swap 3 images.
- AdsUpload new creatives to Meta Ads and reset targeting.
- DataFix a broken GA4 conversion event.
3-4 Days
- BuildDesign and build a new long-form Landing Page.
- AutomationBuild a Zapier workflow: Typeform -> Slack -> CRM -> Email Auto-responder.
- ServerSet up a new Docker container on Unraid and map the DNS.
- SOPWrite a documentation guide for "How to onboard a new client."
Broken into Milestones
- Full Site Build1. Wireframe, 2. Homepage Build, 3. CMS Setup, 4. Launch.
- Server Migration1. Backup & Audit, 2. Environment Setup, 3. Data Transfer, 4. DNS Switch.
Why This Model Works
No Hour Counting
We don't track minutes. You pay a flat fee; we deliver results. Simple.
Managed Queue
Your requests are prioritized and handled systematically. No chaos, no dropped balls.
Pause Anytime
Quiet month? Pause your subscription and bank remaining days for later.
No Contracts
Cancel anytime. No long-term commitments, no cancellation fees.
What's In Scope?
Your subscription covers ongoing operational support. Large projects are quoted separately.
- User admin (MS365, Google Workspace, password resets)
- Website maintenance (text updates, image swaps, plugin updates)
- Landing page design and builds
- Automation workflows (Zapier, Make.com)
- Analytics setup and troubleshooting (GA4, GTM)
- Ad creative design and campaign setup
- Docker container management
- DNS and domain configuration
- SOP creation and documentation
- Dashboard builds (Looker Studio)
- Greenfield software development (quoted separately)
- Full website redesigns (quoted as projects)
- Custom API integrations (assessed per request)
- Large data migrations (scoped as milestones)
- Hardware procurement
- 24/7 emergency on-call (Enterprise tier only)
Not sure if something is in scope? Just ask. We'll clarify before starting any work.
The "Pause" Feature
Workload fluctuates. If you have a quiet month, don't waste your money. Pause your subscription and bank your remaining days for when things get busy again.
How We Communicate
Clear, async-first communication keeps projects moving without endless meetings.
Async Updates
Status updates via email or Slack. No meetings required unless you want them.
Weekly Syncs (Scale+)
Scale and Enterprise tiers include optional weekly calls for alignment.
Direct Access
Enterprise tier includes direct phone/text access for urgent needs.
Ready to simplify your tech operations?
Choose a plan that fits your needs. All plans include access to our full capability menu— the difference is capacity and response times.